[SXSW-influenced post #4.] So yeah, Lacygate. Not that you need another opinion, but since I was there... My take is that the audience reaction was unnecessarily harsh, and based mostly on style than substance. Some people have criticized her for "softball questions," but I don't think those people have ever been to a keynote before. Rather, it was mostly her passive-aggressive interview style that seemed to annoy the masses. And make no mistake about it -- the audience really was annoyed. (It's interesting to read the opinions of people who weren't there -- their perspective is similar to that of Lacy herself, who was clueless of the mounting tension until nearly the end. But if you were sitting in that room, you could feel something horrible was about to happen.) Even if the crowd was over-reacting, it was surreal how aggressive Lacy became toward the audience once she realized what was happening. She could easily have recovered pretty quickly, but instead chose to get combative with a couple thousand bloggers. It was like a lesson in how not to manage a community -- like Web 2.0 in reverse.